German speaking VIP Agent - Malta
- Location
- Sliema, Northern Harbour, Malta
- Salary
- Negotiable
- Job type
- Permanent Vacancy
- Fluent Language
- English
- Category
- Call Centre, Customer Service
- Job Reference
- 260220213
- Posted on
- 1 Mar 2021
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About the Role:
Our iGaming client is looking for a highly motivated German speaking VIP Agent to support the team in their offices in Malta!
Interested in the role and want to find out more about it, or know someone who is a perfect fit for the role? Talk to us! Speak to our expert iGaming Recruitment Consultants here on Facebook to find out more about the role and how we can help you help yourself!
You can also check out our full list of iGaming roles here: https://www. bettingconnections. com/job-search/
- Responsibilities -
Delivering a high level of VIP service essentially via Phone & email / chats in German
Constantly monitoring player satisfaction levels
Create added value by identifying and maximizing sales opportunities
Ensuring growth in VIP Revenue
Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue
Ability to think outside the box
Able to make quick and efficient decisions
Creating long term player relationships
Making all our players happy in a fast-paced environment
Welcoming new VIP Players with a personal touch
Strong communicator as well as instinctive solution provider
Taking on board feedback, learning and constantly enhancing your already incredible skills
Ability to prioritize work and make sure that targets are met on a monthly basis
Identifying High Value VIP players & upgrading them to Premium & Prestige VIP
Identifying Brand New VIP players and contacting them immediately
Working independently and being trusted to make decisions to improve player satisfaction and Monthly results
Be an amazing team player every day
- Requirements -
You are awesome in German & English, both spoken and written
Previous experience in a similar position and iGaming background
You have experience and a passion in dealing with customers
Confident and very Pro-Active!
Independent and able to make decisions on the spot - enhancing business values
You thrive at multi-tasking
Master new skills quickly
A super positive attitude over the Phone
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere. You can check out our full list of iGaming Career Opportunities here: https://www. bettingconnections. com/job-search/
We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable. Find out more about this here: https://www. bettingconnections. com/refer-a-friend/