Norwegian speaking Customer Support agent to Malta
- Location
- Malta
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Norwegian, English
- Category
- Call Centre, Customer Service
- Job Reference
- NJWCSMalta
- Posted on
- 19 Mar 2021
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About the Role:
As a Customer Service Agent at our client, you will play a key role in their mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of their 11 brands in their native languages.
Working daytime shifts (early morning and late afternoon), any 5 days a week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.
Our client provide a two-week training programme including systems and product modules, plus ongoing support so that you can provide the best possible support. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.
What you will do
- Support your colleagues and contribute to a great team atmosphere
- Deliver Norwegian language customer support across LiveChat (70%), email and telephone
- Guide customers through the desktop and/or mobile devices to assist them in using their services and products
- Help to resolve customer queries
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Handle both written and verbal internal communications in English
How will success be measured in this role
- Customer satisfaction scores
- Contact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)
- Number of contacts handled
- Product knowledge
- Team contribution and extra tasks
- Regular performance reviews with your line manager
- Acting in line with our client's values
- Successful completion of all relevant training and other compliance activities that support our client's sustainable and responsible growth
Your experience
- Excellent, responsible and reliable team player
- Experience of complex problem solving
- Ability to multi-task in a fast-paced environment
- Fluency in English and Norwegian is essential
- Good understanding of basic internet and technical concepts
- It's an advantage if you have 1 year experience in a customer support environment
The client offers
- International and multicultural environment
- Modern offices near by the beach
- Competitive salary, relocation package and full training
- Career Opportunities
- Social arrangements and events