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German Speaking Team Leader – 12 months
£30,500 per year
Responsibilities Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
Resolve complex customer queries and complete follow-up actions.
Use bespoke IT systems to resolve and process customer orders and queries.
Carry out call quality reviews and help your team develop using a coaching approach.
At peak times, take calls and handle customer enquiries.
Recruitment of Customer Care Agents
Must have the right to work in the UK
Previous Team Leader/Supervisor experience
Passionate about delivering customer service.
Fluent in spoken and written German and English.
Willing to learn how to use a variety of bespoke IT systems.
Positive and engaging communication skills.
Coaching & feedback skills.
Ability to work in a team, ask for help and trust colleagues.
Face to face Customer Service skills with visitors and at events.
Ability to prioritise a varied workload.
Interpret department, team and individual metrics for continuous improvement.
Problem-solving skills to take the initiative and develop your knowledge.