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Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
• Sales skill and experience of Retail is an advantage
• Good grasp and understanding of customer engagement
• Excellent German and English verbal and written communication skills
• Has good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
• Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
• Delivering fast and efficient service assisting customers with their immediate needs
• Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.