Finnish Speaking Customer Service Agent - Barcelona
- Location
- Barcelona, Cataluña, Spain
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Finnish, English
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- JID:6512
- Posted on
- 12 Jan 2022
View all Jobs from SpotOn Connections
About the Role:
On behalf of our client, we are looking for Finnish speaking Customer Service Agents to work in Barcelona!
As a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a world-wide known Television network, by assisting Finnish customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
Main responsibilities:
- Receive and handle Finnish speaking customer requests by phone, email and chat
- Function as an ambassador
- Collection and maintenance of customer data
- Clarification of customer inquiries regarding service, subscription, payment and technical requirements
- Work on requests and comments via different channels
Requirements
- Complete Finnish fluency on a native speaker level
- Experience in customer service, communications or similar roles
- Good knowledge of current social media channels (Facebook, Twitter etc. )
- Passion for community management and digital affinity
- Excellent communication & inter-personal skills
Offer
- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
- Highly competitive salary that includes a great signing bonus
- An ambitious company culture, encouraging internal promotions and professional development
- International working environment
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.