Spanish speaking Client Support and Payment Specialist to Gdansk, Poland
- Location
- Gdansk, Pomeranian, Poland
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Spanish, English
- Category
- Accounting, Call Centre, Customer Service
- Job Reference
- ESPCS
- Posted on
- 27 Apr 2022
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About the Role:
The company is one of the world's leading professional services firms, transforming clients' business, operational and technology models for the digital age. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and effective businesses. Headquartered in the US, they are ranked number 194 on the Fortune 500, and are consistently listed among the most admired companies in the world.
Qualifications:
- Excellent written communication skills – English & Spanish
- Interest and ability to quickly learn high-tech products and services.
- Experience reconciling accounting figures and financial records.
- Excellent written communication skills – English & Respective language.
- Intermediate to advanced computer literacy.
- Good on numerical ability and logical reasoning.
- Working experience of MS Excel – Highly Desirable. Few examples are but are not limited to
- Lookup Functions – VLOOKUP, XLOOKUP
- Logical Functions – IF, AND, OR, XOR
- Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
- Formatting & Auditing
- High level of attention to detail.
- Professional email writing skills.
- Appropriate handling of sensitive information.
- Ability to work to deadlines.
- Team player with the ability to work with multiple stakeholders involved.
- Strong client relationship management and customer service skills.
- Willingness to work from the office
Nice to have:
- Finance, Business or Accounting background
- Prior BPO experience
- Proactive and able to identify risk
Scope of duties:
- Manage and communicate with high-end client partners on a regular basis.
- Provide wide-range support regarding the incentive programs to client partners via mail.
- Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment,
- disbursement, and other related queries.
- Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client.
- Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation.