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Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Respond to customer queries through calls & emails
Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up
Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)
Stay up to date on client and process updates
Adhere to customer service routines & attendance policies
Provide excellent employee support through calls & emails
Minimum of high school degree
1-2 years contact center experience would be preferred
Excellent verbal and written communication skills of Croatian and English
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Proficient in computer usage and Basic knowledge on MS Office (MSExcel, MS-Word etc)
Annual merit salary increase based on performance,
Monthly budget for Flexible
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.