French-speaking Customer Support in Germany
- Location
- Germany
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English, French
- Category
- Call Centre, Customer Service
- Job Reference
- FSCSIG
- Posted on
- 23 Jun 2022
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About the Role:
Welcome to our virtual world! Our partner is looking for French-speaking customer support agents in Berlin! The company digitizes the entire application process and offers you a temporarily 100% Home-office in BERLIN.
Start as a french-speaking Customer Service Agent in Home-office from Berlin or throughout Germany for the greatest Social Media Network. After the current restrictions have been lifted, you will work onsite in Berlin together with your new team.
Your Benefits:
- 2200€ gross monthly salary
- Competitive monthly Performance Bonus gross
- Up to 2000€ relocation package (one-time payment, distance to Berlin minimum 150 km) – of hire date is May or June
- Up to 1000€ gross Refer a Friend Bonus (one-time payment)
- 40 € Cash Card
- More time for your family, pet and hobbies - perfect for your Work-Life-Balance No transport costs or traffic jams on your way to the office (hey pretty environmentally friendly)
- We will provide a computer, screen and headset
- 3 weeks of paid training and ongoing coaching - all online
Your Job is great:
- You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in FRENCH
- You are putting together solutions to support and expand your customer's self-serve advertising customer base
- You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
- You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
- From the beginning, you will take an active role in providing an excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience
Your skills are amazing:
- Online Advertising Experience is a big plus
- Excellent written and verbal communication
- Fluent, verbal and written in FRENCH (C2) and minimum C1 in English
- Familiarity with online advertising products/vendors
- Ability to multitask & work under pressure
- Fast learner, diligent worker
- You are expected to provide background checks (certificate for the highest level of education, employment certificate, references from previous employment)