About the Opportunity
Our client, a global organisation within the IT & Software industry, is seeking an experienced Romanian Markets Billing specialist to take ownership of complex order processing, billing, and collections activities.

This senior role is based near Bracknell and plays a pivotal part in maintaining the financial health of the business by ensuring the accurate management of customer orders, invoicing, and debt recovery - all while delivering an exceptional customer experience.

The ideal candidate will have deep expertise across the Romanian and UK Order to Cash cycle, from order entry through to collections, and will be comfortable handling high-value accounts in EU.

Key Responsibilities

Order Management

• Process EU customer orders from receipt to fulfilment, ensuring accuracy and adherence to agreed terms.
• Validate order details and activate new customer accounts within internal systems.
• Oversee updates to price groups, contract revisions, and product migrations.
• Support technical checks related to customer access and interface setup.
• Collaborate with internal teams to resolve order or access-related queries promptly.

Billing & Invoicing

• Generate, review, and issue EU invoices accurately and on time.
• Ensure billing data complies with internal policies and external regulations.
• Investigate and resolve billing discrepancies in coordination with sales and customer service.
• Analyse billing data to identify process gaps or improvement opportunities.
• Prepare billing reports and present findings to management.

Collections & AR Management

• Manage the most complex and high-value EU accounts, negotiating settlements and payment plans to maximise recovery.
• Communicate with customers via multiple channels to resolve disputes and secure payment.
• Monitor and document all EU payment activities, ensuring compliance with regulatory requirements.
• Escalate high-risk accounts when necessary and make recommendations for legal or third-party action.
• Mentor and support junior collection staff on complex cases.

Data, Reporting & Compliance

• Analyse EU customer and billing data to identify trends, risks, and opportunities for optimisation.
• Prepare and maintain accurate records, collection reports, and performance metrics.
• Ensure adherence to all applicable UK laws and regulations governing billing and collections.
• Implement and uphold internal controls to protect data and maintain confidentiality.

About You

• Significant experience across the end-to-end Order-to-Cash process, including billing and collections.
• Strong knowledge of relevant Romanian & UK regulations and Transactional accounting principles.
• Proficiency in Microsoft Excel and familiarity with ERP or billing software.
• Excellent analytical, communication, and negotiation skills.
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to mentor and support junior colleagues.
• Customer-focused with a solutions-driven mindset.
• Multi-lingual capability in both Romanian and English is essential.

What's on Offer

• Competitive salary and performance-based bonus.
• Hybrid working patterns
• Opportunity to influence key process improvements within a respected global organisation.
• Supportive, collaborative team culture with scope for career progression.

If you're a results-driven, Romanian speaking Billing and OTC professional with a passion for accuracy, customer service, and continuous improvement, we'd love to hear from you.

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