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We are recruiting for an experienced bilingual Team Manager with native Arabic and fluency in English. This role is based with our outsourcing client in Lisbon, Portugal.
As a Team Manager you will manage a team of around 15 call centre agents who do content moderation for the world’s most visited video sharing website. Your tasks is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.
We are looking for candidates who have:
Excellent communication skills both verbally and written in Arabic and English
Previous experience in managing a call centre team
Ability to motivate and coach team members
Strong Customer Service experience
Good analytical skills
Have a flexible attitude
The selection process is done remotely via phone and / or video interviews. For the successful
candidate, there is an excellent relocation package on offer which includes a relocation bonus and support from a relocation company. In short – a lot of support will be provided to get you settled in your new city quickly!
Please note that the successful candidate needs to have an EU passport or other relevant eligibility document for Portugal. No visa sponsorship is offered with this role.