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Our client is one of the leading global flight-centric Online Travel Agencies. They are a dynamic growing team of over 1000 employees. Their110 websites in 70+ countries across the globe include (but are not limited to) gotogate. com, pamediakopes. gr, mytrip. com, flightnetwork, supersavertravel. se, trip. ru & flygresor. se. They are now looking for a manager for their customer service department.
The headquarters are located in Uppsala (Sweden), with additional offices in Stockholm, Gothenburg, Athens, Toronto and India (Pune and Mumbai).
The Customer Services Department transforms complexity into user friendly services and seamless processes. Supports travel related queries and strives to continually improve customer experience by driving changes through automation, processes and quality improvements while communicating any change or update throughout the customer journey.
Our client is looking for an experienced Frontline Customer Services Manager with advanced customer service experience, people management and problem-solving skills, strong analytical background and of course the ability to communicate effectively with customers, team members and other partners. The Frontline Customer Services Manager is responsible for overseeing the daily operations of the Scandinavian frontline team. This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees. Position reports to the Frontline Senior Manager.
We look forward to recieve your application!
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.