English Transition Lead role in Bucharest
- Location
- Bucuresti - Ilfov, Romania
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English
- Category
- Call Centre, Customer Service, IT, Internet, Management, Executive
- Job Reference
- DK 56888
- Posted on
- 21 Apr 2022
View all Jobs from DK Global Recruitment
About the Role:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Roles and responsibilities:
Manage active transitions as assigned
Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
Support the project as the first escalation point for internal and customer issues.
Drive governance calls and meetings for internal and customer updates.
Plan for, conduct and manage relevant trainings to be delivered to transitions team.
Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
Other skills and attributes:
Graduate or equivalent.
Fluent English
Good to have: PMP / PMCP preferred
Must Have: 1 - 3 years managing projects independently
Experience in handling a complex, multi-pole project independently
Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
Ability to exercise managerial judgment and perform as a mentor.
High emotional intelligence ability to manage conflict and resolve situations amicably
Ability to drive results against time constraints.
Effective planning, scheduling & implementation skills
Ability to interact with Top Management and Client.
Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.
Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
Working knowledge on process automations
Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
Why use a Recruitment Agency
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You dont have to face the situation where company do not reply to you for days
All our services to job seekers are free of charge. We also offer bonus scheme to candidates
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.