German order Management Role in Timisoara - Remote Job
- Location
- Timisoara, Timis, Romania
- Salary
- Attractive Salary
- Job type
- Contract to Permanent
- Fluent Language
- English, German
- Category
- Call Centre, Customer Service, IT, Internet, Management, Executive, Sales, Translation, Localization, Interpretation
- Job Reference
- DKWT 35653678212
- Posted on
- 29 Apr 2022
View all Jobs from DK Global Recruitment
About the Role:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Job Responsibilities:
- Management of all incoming requests/orders
- Addressing all written/verbal requests and complaints received from the customers
- Process improvements proposals/implementation
- Manages customer relationship through providing daily operational support
- Communicates all relevant information and ensures customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- You will be working with a team of 4 - 20 people, depending on department size, difficult languages have small dept
- Most of the work would be on computers, few meetings with team manager and supervisor to stay on track
- There is very good strict personal and Premise security system to you will be following the rules of the company all the time
Requirements:
- Fluent German and advanced English Language
- Computer literacy (MS Office, Internet, ticketing systems) and Basic domain knowledge
- Good communication skills (both written and verbal) and problem-solving attitude
- Strong analytical skills with an ability to solve a problem and track the resolution process
- Rigorous and accurate working style and should be able to work in a fast-paced environment
- Previous experience in Customer relations management / order management / supply chain / logistics would represent an advantage
- Big companies work based on a set of policies and procedures. You should be able to adapt to the culture quickly
- Accountability – Taking personal responsibility for actions
- Soft skills are must requirement for such job. You will become a part of a big system and will be giving your services in a polite and professional manner
We offer:
- Remote Work.
- Opportunity to work for one of the biggest brands in the world in a unique work environment.
- Great career opportunity with a leading international outsourcing company.
- Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills).
- Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.
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