Location: Gibraltar

Role: German High Value Customer Account Manager

Salary: Basic gross salary £30-32K yearly

Office: Flexible and hybrid remote working schedules.

Relocation: Tailored relocation packages to meet your needs to support your transition.

Overview of the company

Our clients promises to invest in the personal development of our people now and in the future, providing them with a relevant and meaningful work environment like no other. Their Gibraltar-based business is active in 15 markets, has over 400 employees, and more than 15 million customers worldwide. We enable extraordinary performances and individual growth. Pushing the boundaries of their industry enables extraordinary, almost impossible achievements and individual growth. Now they are enabling their employees and future colleagues to dream bigger too through relevant ideas, substantial actions, and meaningful purposes.

It's a win-win situation: they look forward to your full engagement and will offer you: flexibility, inclusion, a common purpose, benefits, support, sustainable personal growth, and deeper connections. They live in an open culture with each other where they enable everyone to be genuine, get resilient, take ownership and work together. Your skillset is important, but your values and mindset are the real key to success. For all the ones who are anything but ordinary: this is your call.  

Purpose of the role:

• Maintain and engage your assigned portfolio of HVC customers, by providing a proactive one-stop service, tailored to customers’ needs.
• Have an always-on responsible gambling mindset in each and every interaction with the assigned HVC customers, so to provide with a safe gaming environment.
• Proactively support HVC customers via phone, email and chat on a range of topics, such as promotion enquiries, helping with deposits, cashing out of funds, etc.
• Use a data-driven approach to assess and monitor engagement, customer retention and reactivations, in line with the customer’s spending patterns, avoiding encouraging increased losses.
• Assist and consult with the Compliance team to ensure 100% adherence with licensing requirements.
• Manage complaints.
• Meet pre-agreed productivity targets, focusing on quality.
• Plan, scope and execute on gifts and events to retain your assigned portfolio of customers.

Requirements

• Fluent in English and German.
• Previous sales experience
• Experience within affiliate marketing, acquisition marketing, online marketing, or performance marketing in the online gaming industry is desirable but not essential.
• Strong negotiation and analytical skills.
• Able to use initiative and be proactive.
• Positive attitude and willing to take on a challenge.
• Demonstrated history of achieving targets in a fast-paced environment. ​​​​​​​
• Understands his/her direct impact and influence as a HVC Account Manager on company targets, brand reputation and HVC customer experience.
• Brings a genuine passion for dealing with people of different cultures and nationalities and has a sound interest for data-driven and analytical work.
• Has an outgoing personality and is a natural people connector, who brings charm and Witt to the role.
• Has a creative mindset that drives innovation, efficient problem solving and helps keep his/her own and the team’s spirits up when dealing with ‘difficult’ customers.
• Target-oriented mindset with proven ability to drive and achieve individual, team and company OKRs (Objectives and Key Results).
• Open to work on shifts, including weekends, public holidays and willing to travel for work.

Desirable

• Advanced Microsoft Excel skills.
• Oracle/Microstrategy knowledge
• Strong prioritisation and problem-solving skills.
• Can-do attitude and innovative thinking.

Offer

Basic gross salary £30-32K Euro. A tailored relocation package is on offer along with many other great benefits including an annual bonus, healthcare insurance, subsidised gym membership and continuous learning and development, 25 holidays plus 12 days of bank holidays. Relocation bonus of 2k payable within the first month salary.

About Talingual​​​​​​​

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual. com